Below you'll find answers to some of our most frequently asked questions. If you can't find what you're looking for, please don't hesitate to contact us.
Where do you ship?
We currently ship to multiple countries worldwide.
Available shipping destinations and shipping costs are displayed during checkout before you complete your purchase.
How long does shipping take?
Orders are typically processed within 1–3 business days.
Estimated delivery times depend on your location and can be found on our Shipping Information page.
Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, or seasonal demand.
Will I receive a tracking number?
Yes.
Whenever tracking is available, you'll receive a shipping confirmation email with your tracking information once your order has been dispatched.
Please allow up to 48 hours for tracking information to become active.
Can I return my order?
Yes.
You may request a return within 14 days of receiving your order, provided your item meets our return eligibility requirements.
Please contact us before returning any item. As we work with multiple fulfillment partners, we'll provide the correct return address once your return request has been approved.
For complete information, please visit our Returns & Refunds page.
Who pays for return shipping?
Unless your item is damaged, defective, or incorrect, customers are responsible for the cost of return shipping.
For full details, please refer to our Returns & Refunds page.
Why did my order arrive in multiple packages?
Some orders may be shipped from different fulfillment partners.
If your order contains multiple items, they may arrive separately and on different delivery dates. This is completely normal.
Can I cancel or change my order?
Orders may only be cancelled or modified before they have been processed or shipped. Once an order has entered processing or has been dispatched, it can no longer be cancelled or modified. If your order has already been shipped, you may still be eligible to return it in accordance with our Returns & Refunds Policy and applicable consumer protection laws.
If you need to make a change, please contact us as soon as possible. We'll do our best to assist you.
What should I do if my order arrives damaged or incorrect?
Please inspect your order immediately upon delivery.
If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the package and the affected item(s)
We'll work with you to resolve the issue as quickly as possible.
How can I contact Undeca?
You can reach us anytime through our Contact page or by emailing us at:
We aim to respond to all enquiries within 2-3 business.
Are your products carefully selected?
Yes.
Every product available at Undeca Collective is carefully selected to reflect our commitment to timeless design, quality, and thoughtful living.
We focus on creating collections that feel cohesive, inspiring, and made to last.