Shipping Information
We are committed to delivering your order as quickly and carefully as possible. Below you'll find everything you need to know about our shipping process.
Order Processing
Orders are typically processed within 1–3 business days after your order has been placed.
Because we work with carefully selected fulfillment partners, processing and shipping times may vary slightly between products. If your order contains multiple items, they may be processed and dispatched separately.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information, where available.
Please note that processing times may be slightly longer during holidays, promotional periods, or other exceptionally busy periods.
Estimated Delivery Times
Estimated delivery times vary depending on your destination.
- USA: 3–7 business days
- UK: 7–18 business days
- Europe: 7–18 business days
- Australia & Canada: 7–18 business days
- Rest of the World: 14–20 business days
Please note that these delivery times are estimates and may vary during peak seasons or due to customs processing.
Shipping Costs
Shipping costs are calculated during checkout based on your delivery destination and the products included in your order.
Any applicable shipping charges will be clearly displayed before you complete your purchase.
Order Tracking
Whenever tracking is available, you will receive a tracking number by email once your order has been shipped.
Please allow up to 48 hours for tracking information to become active after shipment.
Multiple Shipments
Because products may be shipped from different fulfillment partners, items from the same order may arrive in separate packages and on different delivery dates.
This is completely normal and does not affect your order.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by your local customs authority.
Unless otherwise required by applicable law, these charges are the responsibility of the customer.
We recommend checking your country's import regulations before placing an order.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
Undeca Collective cannot be held responsible for shipping delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Delayed Shipments
While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our reasonable control.
If your shipment appears to be significantly delayed, please contact us. We'll gladly assist you in locating your order and work towards an appropriate solution.
Damaged or Incorrect Deliveries
Please inspect your order immediately upon delivery.
If your package arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery and include:
- Your order number
- A description of the issue
- Clear photographs of the package and the affected item(s)
This allows us to investigate the issue and resolve it as quickly as possible.
Questions?
If you have any questions regarding shipping or delivery, please visit our Contact page or contact us at:
Important Notice
The delivery times provided on this page are estimates only and cannot be guaranteed.
Nothing in this Shipping Policy limits or excludes any mandatory consumer rights applicable under the laws of your country of residence.