Shipping policy

Thank you for shopping with Undeca Collective.

We work with carefully selected fulfillment partners to deliver our products to customers around the world. This Shipping Policy explains how we process, ship, and deliver your order.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Please note that processing times may be slightly longer during holidays, promotional periods, or due to unforeseen circumstances.

Orders are processed Monday through Friday, excluding public holidays.

Shipping & Delivery

We ship to multiple countries worldwide.

Delivery times vary depending on your destination, shipping method, customs procedures, and local carrier services.

Estimated delivery times are displayed during checkout where available. These estimates are provided for guidance only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address, selected shipping method, and the products included in your order.

Any available free shipping promotions will be clearly communicated on our website.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or similar charges may apply depending on your country's regulations.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Undeca Collective has no control over these fees and cannot predict their amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Where available, tracking information will be provided so you can monitor your shipment.

Please note that tracking updates depend on the shipping carrier and may not be immediately available.

Delivery Delays

While we make every effort to deliver your order within the estimated timeframe, delays may occasionally occur.

Undeca Collective is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

Carrier delays
Customs inspections or clearance procedures
Severe weather conditions
Public holidays
Supply chain disruptions
Strikes
Natural disasters
Government actions or other force majeure events

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Undeca Collective cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update your order before it enters processing.

Lost, Stolen or Damaged Packages

If your order arrives damaged, or if you believe your package has been lost during transit, please contact us as soon as possible.

If your package is marked as delivered but cannot be located, we recommend first contacting the shipping carrier and checking with household members or neighbours.

We will gladly assist you where possible, but we cannot guarantee reimbursement for packages confirmed as successfully delivered by the carrier, except where required by applicable law.