Terms of service
Welcome to Undeca Collective.
These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or purchase our products.
Throughout these Terms, "Undeca Collective", "we", "our", and "us" refer to Undeca Collective.
Eligibility
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian to use this website.
You agree to use our website only for lawful purposes and in accordance with these Terms.
Products & Availability
We carefully curate our collections and strive to ensure that all product descriptions, photographs, pricing, and availability are accurate.
However, we cannot guarantee that:
- Product colours will appear exactly the same on every screen.
- Product descriptions are completely free from errors.
- All products will always remain available.
We reserve the right to modify, discontinue, or update products, pricing, descriptions, and availability at any time without prior notice.
Orders
After placing an order, you will receive an order confirmation by email. This confirmation does not constitute acceptance of your order.
We reserve the right to refuse, cancel, or limit any order, including but not limited to cases involving:
- Pricing or technical errors.
- Suspected fraud or unauthorized transactions.
- Inaccurate customer information.
- Products that become unavailable before shipment.
If payment has already been processed for a cancelled order, a full refund will be issued.
Pricing & Payment
All prices displayed on our website are shown in the applicable currency selected by the customer or determined by the website.
Applicable taxes, customs duties, import fees, or similar charges may apply depending on your country or region and are the responsibility of the customer unless otherwise stated at checkout.
We reserve the right to change prices at any time without prior notice.
Payment must be successfully completed before an order can be processed.
We also reserve the right to cancel any order placed for products listed at an incorrect price due to typographical, technical, or system errors.
Shipping
Processing times, delivery estimates, shipping methods, and shipping restrictions are described in our Shipping Policy.
Delivery times are estimates only and are not guaranteed.
Undeca Collective is not responsible for delays caused by shipping carriers, customs authorities, weather conditions, supply chain disruptions, or other circumstances beyond our reasonable control.
Returns & Refunds
Returns and refunds are governed by our Returns & Refunds Policy.
By placing an order, you acknowledge that you have read and understood our Returns & Refunds Policy before completing your purchase.
Order Changes & Cancellations
Orders may only be cancelled or modified before they have entered processing.
Once an order has been processed or shipped, it can no longer be cancelled or modified.
Where applicable, customers may still exercise any mandatory statutory cancellation or withdrawal rights available under the laws of their country of residence.
Intellectual Property
All content available on this website—including but not limited to our logo, brand name, product photography, graphics, website design, text, product descriptions, icons, images, videos, and downloadable materials—is the property of Undeca Collective or its licensors and is protected by applicable intellectual property laws.
No content may be copied, reproduced, distributed, modified, published, or otherwise used without our prior written permission.
Acceptable Use
You agree not to:
- Use our website for any unlawful purpose.
- Interfere with the security or operation of the website.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Misuse or copy website content.
- Engage in fraudulent, abusive, or unauthorized purchasing practices.
We reserve the right to suspend or terminate access to our website if these Terms are violated.
Third-Party Services
Our website may contain links to third-party websites, services, payment providers, or applications.
We are not responsible for the content, privacy practices, products, or services provided by third parties.
Your use of third-party services is governed by their own terms and policies.
Electronic Communications
By using our website or communicating with us electronically, you agree to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
Disclaimer
We make reasonable efforts to ensure that our website remains accurate, secure, and available.
However, the website and all products and services are provided on an "as is" and "as available" basis without warranties of any kind, except where such warranties cannot legally be excluded.
We do not guarantee uninterrupted access to the website or that it will always be free from technical errors.
Limitation of Liability
To the fullest extent permitted by applicable law, Undeca Collective shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website, products, or services.
Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.
Force Majeure
Undeca Collective shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, war, government actions, transportation disruptions, supply chain interruptions, internet outages, or carrier delays.
Privacy
Your personal information is processed in accordance with our Privacy Policy.
By using our website, you acknowledge that you have read our Privacy Policy.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the Netherlands, unless mandatory consumer protection laws of your country of residence provide otherwise.
Nothing in these Terms limits any mandatory rights that consumers may have under applicable law.
Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect.
Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Undeca Collective regarding your use of our website and purchases made through it.
Assignment
We may assign or transfer our rights and obligations under these Terms without restriction. You may not assign your rights or obligations under these Terms without our prior written consent.
Changes to These Terms
We reserve the right to update or modify these Terms at any time.
Changes become effective immediately upon publication on this website.
Continued use of our website following any changes constitutes acceptance of the updated Terms.
Contact
If you have any questions regarding these Terms of Service, please contact us at:
Undeca Collective