Returns & Refunds

We want you to love your purchase. If you're not completely satisfied with your purchase, we're here to help.

Return Period

You may request a return within 14 days of receiving your order.

To be eligible for a return, your item must be:

Unused and in the same condition as received
In its original packaging
With all original tags attached
Accompanied by proof of purchase

If a returned item does not meet these eligibility requirements, we reserve the right to refuse the return or issue only a partial refund where permitted by applicable law.

How to Request a Return

To request a return, please contact us first at:

undecacollective@outlook.com

Please include the following information:

Your order number
The item(s) you wish to return
The reason for your return

Please do not send your item back without contacting us first.

Because we work with multiple fulfillment partners, return addresses vary depending on the product ordered. Once your return request has been approved, we will provide you with the correct return address together with detailed return instructions.

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless your item is faulty, damaged, or incorrect, customers are responsible for all return shipping costs.

Customers are responsible for ensuring that returned items reach the designated return address. We strongly recommend using a tracked shipping service, as we cannot be held responsible for returns that are lost or damaged during transit.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery so we can investigate the issue and resolve it as quickly as possible.

Claims submitted after this period may not be accepted, unless otherwise required by applicable law.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Personalized or custom-made products
Items marked as Final Sale
Perishable goods
Personal care products where hygiene regulations apply

If you are unsure whether your item is eligible for return, please contact us before submitting your return request.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return your original purchase (if eligible) and place a new order.

Order Cancellations

Orders may only be cancelled before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it can no longer be cancelled.

Refused Deliveries

If an order is refused upon delivery or returned to the sender without prior authorization, any refund may be reduced by return shipping costs, handling fees, or other charges incurred, where permitted by applicable law.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item, or where required by applicable law.

Please note that your bank or payment provider may require additional time to process and post your refund.