Refund policy
We want you to love your purchase. If you're not completely satisfied, we're here to help.
Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, your item must be:
- unused and in the same condition as received;
- in its original packaging;
- with all original tags attached;
- accompanied by proof of purchase.
How to Request a Return
To request a return, please contact us first at:
Please include:
- your order number;
- the item(s) you wish to return;
- the reason for your return.
Do not send your item back without contacting us first.
Because we work with multiple fulfillment partners, return addresses may vary depending on the product ordered. Once your return request has been approved, we will provide you with the correct return address and detailed return instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for all return shipping costs.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
The following items cannot be returned:
- personalized or custom-made products;
- gift cards;
- final sale items;
- perishable goods;
- personal care products where hygiene regulations apply.
If you are unsure whether your item is eligible for return, please contact us before submitting your request.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return your original purchase (if eligible) and place a new order.
European Union 14-Day Right of Withdrawal
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without giving a reason.
Returned items should be returned in their original condition where reasonably possible, in accordance with applicable consumer protection laws.
Refunds
Once your return has been received and inspected, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the refund.
Contact
If you have any questions regarding returns or refunds, please contact us at: