Privacy policy
Last updated: July 2026
At Undeca Collective, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, place an order or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
Information We Collect
Depending on how you interact with our website, we may collect personal information including:
- Your name
- Billing and shipping address
- Email address
- Telephone number (if provided)
- Order and transaction history
- Payment confirmations
- Customer service communications
We may also automatically collect certain technical information when you browse our website, such as:
- IP address
- Browser type
- Device information
- Operating system
- Time zone
- Website usage data
- Cookies and similar technologies
How We Use Your Information
We use your personal information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Process returns and refunds
- Improve our website and shopping experience
- Prevent fraudulent or unauthorized activity
- Comply with legal obligations
- Respond to your inquiries
If you choose to subscribe to our newsletter, we may also send promotional emails. You may unsubscribe at any time by using the unsubscribe link included in every email.
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers supported by Shopify.
Undeca Collective does not store your complete payment card information.
Shopify
Our online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.
As part of operating our store, Shopify may process certain personal information in accordance with its own Privacy Policy.
You can read Shopify's Privacy Policy here:
https://www.shopify.com/legal/privacy
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Personalise your shopping experience
You can disable cookies through your browser settings. Please note that certain features of the website may not function properly if cookies are disabled.
Sharing Your Information
We only share your personal information when necessary to operate our business and provide our services.
This may include sharing information with:
- Shopify
- Payment providers
- Shipping carriers
- IT and website service providers
- Legal authorities where required by applicable law
We do not sell your personal information.
International Data Transfers
As Undeca Collective serves customers worldwide, your personal information may be transferred to and processed in countries outside your country of residence.
Where required by applicable law, we take appropriate measures to ensure your personal information remains adequately protected during international transfers.
Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal and tax obligations
- Resolve disputes
- Enforce our policies and agreements
Once your information is no longer required, it will be securely deleted or anonymised where reasonably possible.
Your Rights
Depending on your country or region, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your personal information
- Restrict or object to certain processing activities
- Withdraw consent where applicable
- Receive a copy of your personal information
- Lodge a complaint with your local data protection authority
If you wish to exercise any of these rights, please contact us using the information provided below.
Children's Privacy
Our website is not intended for children, and we do not knowingly collect personal information from individuals under the age required by applicable law.
If we become aware that personal information has been collected from a child, we will take appropriate steps to remove that information.
Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration or disclosure.
While we strive to maintain a secure environment, no method of electronic transmission or storage can be guaranteed to be completely secure.
Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or services.
The most current version will always be published on this page together with the latest revision date.
Contact Information
If you have any questions about this Privacy Policy or how we process your personal information, please contact us.
Undeca Collective